dts is pleased to announce our new support subscription package called Support Plus™ is now included in the Konect Access License (KAL)!
The Support Plus™ Advantage:
- Unlimited dts Support Incidences
Customers can now opt to purchase the Support Plus subscription to gain unlimited dts Support Incidences for all 2nd and 3rd Level Support.
- Faster Response Times
Customers can now receive the same excellent support without having to worry about purchasing Incidents or Incident Packs prior to working with the dts Support Team.
- Worry Free Option!
With the Support Plus subscription, customers can rest easy knowing that any help they need is simply a phone call away!
Support Plus™ Subscription - Details
Included in Konect Access License (KAL)
Entitles customer to unlimited support incidences as per the dts Support Policy
NOTE! Support Plus subscription does not include dts Installation Services.
*NOTE: desktopsites Professional Services provides customers with incident-based support for Konect installation, configuration and/or management problems on a fee per incident basis. The Support Plus™ Subscription entitles the customer to unlimited incidences. desktopsites Professional Services reserves the right to transfer support issues to its resellers.