Support & Resources
Konect Install Guide
Help Docs / Videos
Support Plus Subscription
dts SUPPORT STEPS:
Step 1) Take a screen capture of the issue / error.
Step 2) Send that screen capture image to firstname.lastname@example.org .
Step 3) Give us a call to explain the environment and the issue, or include that info in the email.
Step 4) At no cost, we’ll figure out the issue and reply with links to pages in our troubleshooting guide and a video if there is one, as it’s usually a simple settings problem.
Step 5) If you are unable to sort out the issue with this information, call in to schedule a support incident. We will need at least one hour’s notice to get you in the calendar, and although we do the best we can, at times we can be tremendously busy and so we won’t always be available same day. Make sure you’re on a WAN Konect pc that can remote to the Konect server, if possible. If the issue is with Konect, the support incident will not be charged. If the issue is with your server or setup, then the support incident is charged. Should this occur, Support Pricing can be found further down this page.
*NOTE: We have many different free resources that help tremendously, and many times our support team gets tied up with issues that are not ours, such as server issues, or human error issues. Many times a simple settings change or port forwarding can resolve the issue. If a Reseller is not using the free resources available for these simple issues, then it is considered a billable incident.
Contact Technical Support
Phone: 1 + (403) 710-7682 (Canada & USA)
Availability: Mon thru Friday, 9:00 am – 5:00 pm MST
Standard Phone and Email Technical Support
Support Plus™ now included in Konect Access License
dts Installation Services
1 Konect Remote Install - $200.00 US
*NOTE: desktopsites Professional Services can provide customers with incident-based support for non-Konect issues on a fee per incident basis. desktopsites Professional Services reserves the right to transfer support issues to its resellers. Please contact us for more details.